• ● Grow Market Share: Drive growth in both RFR and CDZ segments. ● P&L Responsibility: Full P&L responsibility for RFR, ensuring delivery to agreed budget. ● Compliance: Ensure compliance with industry and internal DGF policies and standards for both RFR and CDZ. ● Customer Solutions Development: Participate in the development and implementation of customer solutions for new accounts. ● Resource Management: Ensure optimal resourcing of RFR and CDZ to meet service standards. ● Customer Relationship Management: Visit customers to maintain relationships, research needs, and monitor satisfaction. ● Supplier Management: Maintain relationships with suppliers and manage their performance. ● Profitability Monitoring: Monitor profitability of RFR, customers, and shipments. ● Estimates and RFQs: Oversee and assist with estimates and RFQs/tenders. ● Invoice Processing: Ensure timely processing of invoices in line with DGF financial controls.● Continuous Improvement: Implement First Choice, Station Improvements, and adherence to quality policies. ● Reporting: Produce weekly, monthly, and ad-hoc reports as required by management. ● Service Level Improvement: Improve service levels, internal KPIs, customer satisfaction, and adherence to SLAs. ● Revenue Growth: Collaborate with sales to grow RFR and CDZ revenue and market share. ● Tariff Management: Own and maintain 'Country ACC tariffs', RFQs/tenders. ● Ensure pricing and cost for CDZ standalone shipments are up to date and market related.    ● Ensure daily invoicing is done according to the latest CDZ financial guidelines and revenue is not lost to other products. ● Manage and maintain Customs licenses and Customs deferment bonds. ● Manage & control department costs, file count, productivity and revenue (EBIT).● Maintain communication with OFR and AFR for Network shipments, as well as Standalone. ● Establish and maintain relationships with existing customers. ● Support sales and Customer Service with technical data. ● Support sales and Customer Service with customer visits. ● Ensure quality of work at all times; audit entries before submission. ● Maintain a risk register for refunds, bonded cargo and any other CDZ activities that need monitoring on a regular basis to ensure minimal or eliminated risk of loss of revenue through mishandling or other issues.
• Report any financial risk to the Country Manager and CDZ SSA Manager. ● Deploy and maintain department KPIs, which should include, among others, number of entries per month, number of lines, number of vouchers of correction, refunds, acquittals, etc. ● Manage performance through IKOs and daily management activities.
• Give feedback to each team member to ensure constant alignment with Country, Regional and Global goals. ● Keep the team regularly informed of results, productivity and quality of work, as well as all customer feedback. ● Evaluate training needs and implement them in accordance with budget guidelines and Country Manager approval. ● Ensure proper implementation of new business to avoid misunderstandings of the sales promise and customer requirements; don't leave any grey areas open to interpretation. ● Understand the customer base who are up-trading and who are down-trading and why; ensure regular customer visits with a Customer Service representative or other. ● Assist with collection when necessary to avoid customers exploiting agreed payment terms. ● In conjunction with Finance, be aware of customers exceeding their credit limits before submission to Customs or further disbursement of duty and taxes; follow Country and/or Regional guidelines. ● Be mindful of our service delivery, our customers (internal and external), and our staff, and ensure CDZ acts in an exemplary manner at all times.
• People Management  People Management● High-Performance Culture: Develop a high-performance service culture within the functional department. ● Organizational Structure: Plan, organize, and direct an efficient functional department. ● KPI Development: Develop KPIs with team members and monitor individual performance. ● Training and Development: Identify training needs and opportunities for skill development.● Employee Engagement: Foster employee satisfaction and commitment to achieve objectives. ● Develop a team spirit and multitasking capabilities within the team. ● Conduct performance appraisal, including coaching. ● Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets. ● Ensure effective oversight of outsourced agents' quality and service delivery. 

Education: ● MA in Business Management or a related field. ● Additional qualifications in logistics are a plus.

• Skills & Competencies ● Industry Knowledge: In-depth knowledge of freight forwarding, specifically RFR and CDZ products. ● Leadership Skills: Strong leadership and management capabilities. ● Team Collaboration: Ability to work in a team environment and transfer knowledge effectively. ● Time Management: Strong punctuality and time management skills. ● Problem-Solving: Strong problem-solving mentality and sound judgment in risk management. ● Computer Literacy: Proficient in all MS Programs.Experience ● Minimum of 8 years in the logistics industry, with at least 5 years in a managerial position.