• Define and execute the work plan for Personal Banking in line with the overall Retail and Bank's strategic plan and budget. • Define performance objectives/standards for the Personal Banking unit and team members in line with the Bank's overall business plan and monitor performance to ensure achievement. • Provide strategic and tactical direction to the different business units to achieve New to Bank business targets. • To provide the Chief Retail Banking with periodical updates on performance, including growth in the personal banking space. • Monitor market trends and competitor activities to bench mark market best practices and improve dfcu positioning. • Providing strong leadership to the team to execute the set goals and deliver results. • Creation of CVPs following proper profiling of customers.• Drive customer centric culture, accountability and ownership of service pledges for execution that meets and exceeds customer expectations. • Continuously monitor the quality of the Personal Banking portfolio through reviewing of credit reports and focusing the team on the collection of accounts. • Work with the Head Integrated Channels and own teams to plan/drive and implement business growth initiatives so as to ensure that set targets are met. • Ensure that policies and procedures within personal banking are followed and the unit achieves acceptable audit and risk ratings. • Identify training gaps, competence levels and consult with employees to facilitate their personal development and recommend training programs. • Put in place mechanisms to ensure that the Personal Banking loan portfolio is monitored, recoveries made to maintain NPA ratio within budget.Financial Responsibility: Balance Sheet, P&L
Additional Details
Education & Training: • Bachelor's Degree with a business discipline.
An MBA, related masters or professional banking qualification would be of added advantage. • Advanced Leadership Training Skills & Experience: • 8 years' experience in Banking with particular experience and exposure in Sales and Service. • 5 years' experience in a leadership role, in a related field. • Relevant business exposure, experience and acumen. • Computer knowledge especially spreadsheet, word & PowerPoint. • Basic understanding of cross functional structures and operations. Business Behaviours: • Strong People management and Leadership skills. • Outgoing, self-motivated, assertive and proactive. • A self-driver who is oriented and able to meet deadlines. • Excellent communication, interpersonal and negotiation skills. • Good presentation skills to senior level audiences. • Strong analytical and innovative abilities. • Effectiveness & full of passion for the organization. • Ability to develop a succession plan and mentor potential successors for key roles within the subdomain.
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