1. Environment, Safety and Health Compliance• Build and reinforce a strong safety culture across all sites.• Monitor safety compliance and ensure adherence to all safety guidelines and procedures.• Ensure identification of safety training needs to meet compliance requirements.• Manage external environmental risks, identify potential challenges in the area, anddevelop actions to mitigate them. 
2. Stakeholder Management• Engage with community members, landowners, local administration, energy backupofficials, and other stakeholders to build relationships and secure support for resolvingsite issues.• Ensure customer expectations are met by aligning on requirements and resolvingconcerns proactively.• Manage partners by tracking and monitoring their performance to ensure servicedelivery as per defined service level agreements.• Liaise with internal stakeholders for requisitions, work orders, and services to ensuretimely closure and site support.• Secure timely customer sign-offs on uptime and service delivery.• Coordinate with the country team to ensure optimal utilisation of capex and opex for site stability as per defined processes. 
3. Operations Management• Review Tower Operating Centre reports periodically (outage, fault, uptime), conductroot-cause analysis, and implement corrective measures to maintain smooth siteoperations and SLA-defined uptime.• Monitor and ensure timely closure of preventive and corrective trouble tickets tomaintain zero-defect sites.• Conduct periodic site visits to assess operations, key management, security, assetmonitoring, safety, upkeep, and hygiene; identify gaps against audit checklists to ensure quality assurance and audit compliance.• Use digital tools to monitor diesel usage, validate diesel and energy backup consumptiondata, and ensure timely fuel filling while minimising pilferage for effective energymanagement.• Propose decisions on asset replacement based on asset lifecycle and performance toensure optimal utilisation and protection of company assets.• Ensure full compliance with internal operations and maintenance processes and systems.• Provide solar-power corrective maintenance support and optimise power consumption. 
4. Cost Management• Oversee repair and maintenance costs and ensure optimal levels are maintained.• Monitor diesel consumption trends, review beat plans, and conduct root-cause analysis to optimise energy costs across sites.• Ensure timely certification, review, validation, and root-cause analysis of abnormal bills; resolve outstanding issues and process bills as per SLA to optimise opex.• Provide inputs to the country opex manager / operations support manager for customer SLA sign-off and partner KPI sign-off.• Drive Indoor-to-Outdoor (I2O) site conversion initiatives to reduce operational costs. 
5. Team Development• Supervise, guide, and motivate business partners and technicians to deliver onobjectives; review performance and provide feedback to reinforce ownership andprocess compliance.• Identify training needs of business partners and technicians; coach them on technical and behavioural skills and recommend relevant training programs.• Set clear individual performance expectations, conduct regular reviews, recognise good work, and guide improvement areas to build a high-performance team.• Monitor on-ground operations and actively identify business risks.• Ensure adoption of Total Quality Management (TQM) practices and the Plan–Do–Check–Act (PDCA) problem-solving approach across the team.Key Performance Indicators:• Site uptime delivered within SLA; timely customer sign-offs on uptime and servicedelivery.• Safety compliance across all sites; safety training needs identified and closed.• Preventive and corrective trouble tickets closed on time; zero-defect sites maintained.• Diesel/energy consumption and cost optimised; pilferage minimised; abnormal billsresolved within SLA.• Partner performance delivered against SLAs and KPIs; partner KPI sign-offs completed.• Repair and maintenance costs held within sanctioned opex/capex budget.• I2O conversion initiatives progressed as planned. 

Education: • Mandatory: Bachelor's degree (B.Tech).

• Experience• 5+ years of relevant experience. Knowledge Required• Telecom infrastructure.• Power & energy systems.• Asset & infrastructure knowledge. Functional Skills• Mandatory: landlord engagement; on-site material management; risk management(operations); safety compliance; investigative skills; data analytics; energy efficiencymanagement; project/program management.• Preferred: cost management (capex, opex); key account management(vendors/partners/suppliers/business partners).Technical Skills• Mandatory: ERP systems; MS Office.
• Preferred: Power BI. Environment• Field-based role across the assigned area's tower sites, with regular site visits and travel.• Operates within sanctioned opex/capex budgets, working with customers (operators),business partners, landlords, and the estate and projects teams. AdditionalBehavioural Competencies• Business mindset; digital mindset; be collaborative; lead people — deliveringperformance; lead people — developing talent; influence through communication;create happy customers; problem solving; deliver through process; action and decision.